Frequently Asked Questions

If you have a question, contact us. We will try and answer.

Q: How do I ensure that the Taskmaster-III piston sensor is positioned correctly?
A: Unlike the older series 180 and 182 brass valves that you may be familiar with, the Task Master III or 150 valve has no micro switches or cam to adjust or get out of adjustment. These valves are controlled by a pair of LED sensors and a notched wheel. Basically, there is no adjustment required or available for these valves. That being said, if you believe that you are having positioning issues, there are several points that you might check:
Make sure that the set screw on the drive link is securely tightened to the shaft. Any play here will affect the piston "timing". This, or worn piston seals, is the most common source of brining problems.
Although technically not adjustable, there is a very small amount of movement possible in the notched wheel. We have seen cases where over tightening of the screw will cause it to shift just enough to have an effect on the brining position. This is corrected by loosening the screw, then rotate the wheel counter-clockwise until any slack is removed. Then while holding the wheel to prevent it from turning, snug up the retaining screw. This will only give you maybe one degree or so of change, but this is sometimes all it takes to make a difference.
There is also a very small amount of movement available of the LED mounting plate.
Again, under normal conditions, no piston/cam adjustment should ever be required on these valves, and no provisions have been made for any. All valves are completely performance tested before leaving the plant and should need no attention for some time. The above steps should only be required in the rare cases where tolerances have been affected by wear or other conditions. By Ray - Water King 2012

Q: I have limited flow to backwash and my system will not draw brine. What could be the cause?
A: All softeners have a “Backwash Flow control” located in the drain line. Smaller systems have this attached to the control valve itself. while larger systems may have a separate fitting plumbed into the drain line. This piece typically will contain one or more rubber “flow buttons”, which regulate the backwash flow rate.

It is not uncommon for rust, pipe scale, or other foreign matter to become lodged in one or more of these buttons, reducing the flow rate to the drain. This will result not only in incomplete backwashing and rinsing, but in reduced or lack of brine draw. Always check for full and unrestricted flow to drain during backwash and brine cycles.

Q: How do I program the Task Master III?
A: For a softener, reference the Programming Guide, and watch the video. For filters and other questions reference the Task Master III manual.

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